Data protection      

The security and protection of user data is of the utmost importance for frilopa®. frilopa® pledges to adhere to the statutory provisions applicable to the protection of data, in particular the Federal Data Protection Act (BDSG) and Teleservices Data Protection Law (TDDSG).

In the scope of the contractual provision of services, personal data shall be collected, stored, processed and used. Personal data is data containing information on personal and factual relations of specified or identifiable users.

The user accepts that frilopa® may use the personal data in his profile, for example information such as age, sex, post code, telephone number, evaluation results of his data, picture and other information for research and analysis purposes to improve our services and structure data for use.

The user accepts that all data contained in his profile shall be visible to other users of frilopa®, including pseudonym, interests, motto, photo, age, post code etc., and shall be forwarded to the email addresses of other users or published via mobile applications to enlarge the circle of interested parties with the profile.

Finally, the user accepts that the personal data contained in his profile may be forwarded to an external service provider of frilopa® for the exclusive purpose of distributing frilopa® emails and newsletters on commission from and on behalf of frilopa®; to an external service provider for the exclusive purpose of enabling the operation of mobile network functions; and to an external service provider for the exclusive purpose of contacting him to introduce services from frilopa ®.

The personal filter settings which are entered by the user for the online domain shall be stored. Hereby is ensured that each user in each new session (by each renewed log in) is greeted with his personal filter settings. frilopa ® uses cookies as customarily used for this purpose. These cookies shall be stored permanently on the user’s hard drive.

Should a user access the services of frilopa® via a partner site (affiliate) the anonymised data shall be stored on a cookie. These cookies contain no personal data of the user, but serve exclusively for the maintenance of the partner program. These cookies are deleted automatically on registration by the user. Without registration these cookies are deleted automatically after 30 days.

frilopa® shall create user profiles using pseudonyms and provide other service providers, whose teleservices have been utilised by users, with anonymous user data for market research purposes.

Each user may object to the communication of anonymous data to a third party for purposes of advising, advertising and market research and also to the creation of anonymous user profiles under the terms of § 3 clause 6 TDDSG. To exercise this right to object simply requires an email to mail@frilopa.com.

frilopa ® shall provide the user at any time and at no charge with all information concerning stored user data, insofar as this data applies to the user.

frilopa® expressly informs the user that data protection for data transferred via open networks such as the internet cannot be guaranteed entirely due to the level of current technology. Therefore, the user assumes liability for the security of data communicated by the user over the internet.

The user accepts the use of his data under the terms described in the provisions above with his registration.

Charges

Use of services provided by the "frilopa.com" database is free of charge, insofar as the user is not informed of a payment obligation prior to utilising a service. Accrued costs for paid services and the method of payment are described for each chargeable service.

If user access should be blocked on the basis of this user committing a breach of contract, the unused credit shall be retained by frilopa® as a fixed processing charge for the prevention of the contractual breach.

Objections against calculated charges for chargeable services

Users must direct complaint concerning directly debited or invoiced charges stating the reasons for the complaint, in writing to frilopa ® within 14 days of the contested charges debited directly or on receipt of the invoice. If the user does not submit a founded objection within this 14 day period, the charges debited or invoiced are deemed accepted.

Minor service impairments do not entitle the user to a complaint. A minor disturbance of a chargeable service applies where the time period during which the user cannot utilise these chargeable services does not exceed two consecutive days. This limit is extended to a period of 5 days for Pay-Per-Use services. Complaints require the liability of frilopa® under the General Terms and Conditions for the non-availability for services.

The following applies to justified claims: Users who have paid for Pay-Per-Use services shall receive recovery for the services not yet utilised. Users who have access to all chargeable services for a stipulated period of time (subscription) receive an extension to their subscription corresponding to the period of the asserted justified claim.

In the event of a justified claim, the member is entitled to set frilopa® a deadline of 5 working days for proper fulfilment and to demand his account be credited under the terms described  above. If the basis for the complaint is not removed before the deadline expires, the member has the right to terminate the agreement. Unused credit shall be reimbursed under the General Terms and Conditions.